Client Resources

Overview of Recruiting and Screening Process
CallMe! combines our management team's operational experience running large call centers with our industry leading proprietary recruiting and screening process to source the best call center agents for our clients.  When recruiting agents for our client’s call centers, our process flow always begins with a complete assessment of our client’s current call center staff.  In this assessment, we seek to establish baseline metrics against which we compare our new applicants.  We not only study the high performers, but also, we focus on those performing at or below expectations. Our experience is that by understanding the personality types that are both successful and unsuccessful in our client’s call centers, we can better target new applicants.

It has also been our experience that each call center is unique in its personality make-up.  What might work in one call center very well might not work in another.  Some call centers thrive on a high energy, high emotion environment while others are more staid and professional.  Understanding our client’s call center allows us to target the right personality types for each unique environment giving both our client and our agents the highest likelihood of success.

For more on our recruiting and screening process, contact us!

10 Strategies for Controlling Costs with Staffing
As you know, one of a Senior Decision-Maker's top priorities is managing the bottom line. And one of the best ways to do that is by controlling costs. When used strategically, staffing can control costs, which allows a Sr. DM to maximize profitability.

This article illustrates how strategic staffing can help eliminate overtime cost, limit benefits expense, prevent unemployment claims, reduce HR cost, and more!

Behavioral Hiring
Behavioral hiring is a process that helps hiring managers select people who are behaviorally suited for a particular position by analyzing both the position and the individual. Unlike traditional interviews, which tend to rely far too much on a simple job description, behavioral hiring offers a more objective means to determine if a person has the right skills and personality traits to succeed in a certain job.

Do You Need Workforce Planning?
Workforce Planning. 20 years ago it was one of the hottest topics in HR, and now it's making a comeback. Why? Because companies are tired of feeling the pain from economic surprises. In the late 90s, it was the severe talent shortage. Today it's dealing with the downturn in the economy and the need to trim staff while still attracting new talent.

"Do you Need Workforce Planning?" is about the benefits and "how-to's" of workforce planning.

Hiring ROI
This article gives suggestions on how to gather an accurate measure of the "Return On Investment" of your hiring decisions. The article also shows how to single out pertinent hiring criteria to make better decisions in the future.

Strategic Staffing
Overview of strategic staffing services such as outsourcing and facilities management that can lead to a competitive advantage for your business.

Our Mission

By Recruiting, Screening, Training and Deploying qualified and motivated call center managers and agents, CallMe! puts people to work, increases call center efficiency, and decreases the associated costs.

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